Should have good oral and verbal communication skills
Should have an good attitude in learning new things
Able to adopt any kind environment
Good in problem solving skills and interpersonal skills
Phone calls to answered professionally to provide information about product and services as per customer queries else obtain details of complaints.
Keep records customers interactions and transaction, recording inquires of details as well complaints.
Follow up to ensure the appropriate action were taken on the customer request.
Providing product pricing and delivery information.
Should communicate and co-ordinate with the internal departments.
Ensure maximized productivity at minimized cost.
Encourage team members to have continuous productivity with good quality of services.